There are millions of successful small businesses in the world today, but not every small business or big business has had an easy road to success. There are many books written about how to be successful in business and what things you should and shouldn’t do, but 6 CEOs say that they can break the formula down into a few easy steps. Here they are, as follows:
• Focus on the process of running your business, moment by moment.
Chances are you aren’t going to wake up one morning and realize you’ve got a multi-million-dollar company on your hands. While focusing on the end result is extremely important, you’ll also want to focus on getting there too. That way when you do become a multi-million dollar business, you’ll have many business clients.
• Build relationships.
Too many people look at their customers as transactions. Too many people view customers as dollar signs. Instead of doing that, look at them as people. People want to believe their money is going to a business they can trust and support. They want to believe that their money is going to the right place. It’s important to maximize your customer’s trust in you.
• Invest in technology.
While technology is expensive, it’s important to have. It’s difficult to attract a customer’s business when you don’t have the very latest in technology. It’s essential that you use your technology as your selling point to maintain the customer’s best interests. Additionally, make sure to invest in the right technology for your business. Don’t buy the latest gadgets on the market simply because they’re on the market.
• Be polite and courteous to everyone.
Yes, you’re the CEO, the breadwinner of your business. However, being successful will be dependent, at least in part, about you being honest and ethical in everything you do. Always treat everyone with respect, whether it’s the woman who makes your coffee in the morning to your business partner. Additionally, enforce and reward customer service; this will ensure that you maintain both customers and employees for life.
Ready to learn more? Read this.